Q1. I have forgotten the password to my Account. How can I reset it?

A1. If you have forgotten the password you use to log in to your Arctic star account, please click on the “Forgotten password” link and enter the email address associated with your account. You will then receive an automatic email to reset your password.

Q2. How can I subscribe or unsubscribe from Arctic Star Arcticles?

A2. To subscribe to Arctic Star Arcticles and receive all the latest news about the Atelier its creations, and promotional offers, click the “subscribe” button at the bottom of the homepage on our website. You can then fill out the necessary information and complete your registration by clicking “subscribe”. To unsubscribe from our newsletter, click the “subscribe” button at the bottom of the homepage on our website then enter your email address in the “unsubscribe from Arcticles” section. You will receive an email confirming you have been unsubscribed.

Q3. How do I delete or make changes to my customer account?

A3. To modify details in your personal account you can click on the edit button and make changes accordingly. To delete your account and erase data from our register as well kindly read our privacy policy for the legally compliant next steps.

Q1. What if I need help while ordering online?

A1. We offer private online consultation to all clients. Kindly call a member of our team anytime during your order process or schedule an online appointment from the Contact Us section on the website. Our team will be happy to assist you on all your queries.

Q2. Are all designs available for purchase online? How do I know if it’s in stock?

A2. Selected Arctic Star products are available for purchase on our website. For those that cannot be purchased online, there will be a button to ‘Request Quote’. Alternatively, you can call a member of our team anytime during your order process or schedule an online appointment from the Contact Us section on the website. Our team will be happy to assist you through your shopping experience.

Q4. Do you have a retail store?

A4. Yes. We have our boutique in the jewellery hub of South Mumbai; Panchratna building, Opera House. Full address and contact details available in the Contact Us section. Do kindly book an appointment prior to your visit so we can offer you a personalised experience.

Q5. Can I just drop into the store?

A5. We only operate on an appointment basis. Kindly contact a member of our team to book an appointment or schedule one yourself on the Contact Us section on the website. 

Q7. How do I find my ring size?

A7. Kindly refer to our ring size guide to find your accurate size before placing a ring order. For further assistance kindly call a member of our team anytime during your order process or schedule an online appointment from the Contact Us section on the website. Our team will be happy to assist you on all your queries.

Q10. How do I customise my order?

A10. We offer free customisation services. Kindly contact a member of our team or visit our showroom and we would be happy to assist you in creating your dream jewellery. 

Q7. Can I have my order sent as a gift?

A7. Yes ofcourse. All Arctic Star orders will be presented and delivered in iconic gift packaging.

Q11. Can I order in bulk?

A11. Yes you can. If you purchase multiple different products, delivery will be based on whether all products are ready to order or custom made. If your order contains a custom piece the full order will be treated as a custom order. If you purchase multiple pieces of the same product your order will be treated as a custom order. 

Q12. Can I cancel my order?

A.12. You can cancel your order anytime before advance payment is made. Once we receive the advance payment, the order cannot be cancelled or exchanged for another piece.

Q1. What are lab grown diamonds? Are they real?

A1. Lab grown diamonds are grown in highly controlled laboratory environments using advanced technological processes that duplicate the conditions under which natural diamonds are formed. Lab grown diamonds display the same physical, chemical, and optical characteristics as natural diamonds, and exhibit the same fire, scintillation, and sparkle. Only high-grade detector machines can differentiate between a Lab-grown diamond and a natural diamond; they look and feel identical to natural diamonds under the magnifying glass and to the naked eye. Lab grown diamonds offer excellent value and provide a mining-free alternative to natural diamonds. 

Q2. Are lab grown diamonds the same as American diamonds and Moissanite?

A2. No. American Diamonds and Moissanite fall under the category of simulants. They do mimic the same chemical, physical or optical properties of natural diamonds. They are easily identified through a magnifying glass and at times with the naked eye. They are not certified either. Whereas, lab grown diamonds have the same chemical, physical and optical properties as mined diamonds and are certified by the same agencies that certify natural diamonds. They require high-grade detectors to be distinguished between natural diamonds. 

Q3. Do I get a certificate of authenticity?

A3. Yes we provide certification from internationally verified third party; IGI and GIA for all lab grown diamonds above 0.50ct. For further information read our Certifications section of contact a member of our team.

Q9. Do your products count as investment?

A9. All products are made in 14kt BIS hallmarked gold so each piece is a small investment in Gold. In addition we do offer buyback on all pieces as per industry standards. Kindly contact our team for further details.

Q5. Can I wear my jewellery everyday?

A5. Yes absolutely. However we do advice you to remove it while exercising, showering and sleeping to avoid gathering dirt and unexpected wear and tear. Kindly read our Care Guide to Tips and Tricks on home care.

Q8. How do I take care and store the pieces I bought?

A8. At Arctic Star we care. To ensure your products stay as good as new we have specially curated a Care Guide that you can easily follow at home. 

Q6. What is the estimated delivery time and how do you deliver?

A6. For ready pieces the time of delivery can vary from 2 – 5 business days after processing payment. For custom orders we require a minimum of 14 business days after processing payment. We have partnered with a trusted delivery agency to offer you free, insured delivery across India. For international orders charges may incur based on duty and other regulations within the country.

Q13. What are your exchange/refund policies?

A13. Do read our exchange and returns policy or contact our sales team for further details